Refund policy

The Brand Barrel – Return & Refund Policy

At The Brand Barrel, we take great care in delivering premium handcrafted products. Since many of our products are handmade and carefully packed, we have updated our return and refund policy to ensure a transparent and fair process for both customers and our brand.

Return Eligibility

We accept return requests only within 48 hours of delivery.

To be eligible for a return:

  • The customer must send an email to info@thebrandbarrel.com within 48 hours of receiving the order.

  • The product must be unused, undamaged, and in its original packaging with all tags, accessories, invoices, and documentation included.

  • Returns requested after 48 hours from delivery will not be accepted.

Once your email request is received, our support team will review the request and communicate the further return process via email.

Customer-Initiated Returns

If you wish to return the product because:

  • the product does not fit your requirement,

  • you do not like the product,

  • you changed your mind, or

  • you ordered the wrong item,

then the return will be treated as a customer-initiated return.

In such cases:

  • Return shipping charges must be borne by the customer.

  • The customer is responsible for packing the product securely.

  • The customer must courier the product back to our return address, which will be shared through email communication after the return request is approved.

We do not provide reverse pickup service for customer-initiated returns.

Important Conditions for Return Approval

The returned product will be inspected after it is received at our warehouse.

A return or refund will be strictly rejected if:

  • the product is found to be used,

  • the product is damaged, scratched, broken, stained, or altered,

  • the wrong product is returned,

  • any original packaging, accessories, or documentation are missing,

  • the product is not packed properly and gets damaged during return transit.

Strictly Note: Any product received in a damaged condition or any incorrect product returned by the customer will not be eligible for return, replacement, or refund under any circumstances.

Damaged, Defective, or Wrong Product Delivered

If you receive a product that is:

  • damaged during transit,

  • defective, or

  • different from what was ordered,

you must email us within 48 hours of delivery with:

  • Order number

  • Clear photos of the product

  • Photos of the outer packaging

  • A complete box opening video recorded from the moment the sealed package is opened

The box opening video is mandatory for any claim related to transit damage, missing items, wrong product, or replacement requests.

Without a valid uninterrupted box opening video, such claims will not be eligible for refund, return, or replacement.

If the claim is approved, we will arrange a replacement or process a refund after verification.

Refund Process

Once the returned product is received and passes our inspection:

  • Refunds will be processed within 5–7 working days.

  • The refund will be issued to the original payment method used while placing the order.

If the returned product fails the inspection, the refund request will be declined and the product may be shipped back to the customer at the customer’s expense.

International Shipping Policy

General Information

We ship to most international destinations through reliable courier partners. Shipping charges are calculated at checkout based on the destination, weight, and dimensions of the order.

Customs & Import Duties

All import duties, taxes, customs charges, or other local fees are the responsibility of the customer. These charges are not included in the product price or shipping charges.

Delivery Time

Estimated delivery time for international orders is 10-15 business days, excluding customs clearance delays. Delivery timelines may vary depending on the destination country and customs procedures.

Packaging

All international orders are packed securely using protective cushioning materials and sturdy export-quality packaging to minimize the risk of damage during transit.

No Return or Exchange for International Orders

Due to the high cost and logistical complexity of international shipping, all international orders are final sale.

We do not accept returns, exchanges, or cancellations for international orders, except in cases where a wrong product has been shipped by us and verified with a valid box opening video.

We strongly recommend reviewing:

  • product descriptions,

  • dimensions,

  • materials,

  • color details, and

  • shipping information

carefully before placing an international order.

Contact Us

For any questions regarding returns, refunds, replacements, or international shipping, please contact:

The Brand Barrel
📧 info@thebrandbarrel.com

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.